Refund policy
Return and Refund Policy – AEROVISTA
Thank you for shopping with AEROVISTA. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in the same condition as received.
- Be returned in its original packaging.
- Include proof of purchase or your order confirmation.
Items returned without prior authorization may not be accepted.
Return Process
To request a return, please contact our Customer Support team at:
Please include:
- Your order number
- Your full name
- The reason for the return
- Photos of the item (if applicable)
Once your request has been reviewed and approved, we will provide detailed return instructions along with the appropriate return address.
Please do not send any items back without receiving return authorization first.
Return Shipping Costs
If the return is due to our error, including:
- Damaged items
- Defective products
- Incorrect items received
AEROVISTA will cover the return shipping costs.
For all other return reasons (such as change of mind or ordering the wrong item), customers are responsible for the return shipping costs unless otherwise required by applicable consumer protection laws.
Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be processed to your original payment method within 14 business days.
Depending on your payment provider or financial institution, it may take an additional 1–2 billing cycles for the refund to appear in your account.
Non-Returnable Items
The following items cannot be returned:
- Used or worn products
- Gift cards
- Digital products or downloadable content
- Customized or personalized items
- Personal care products that have been opened after delivery
- Any items that are not in their original condition due to reasons not caused by AEROVISTA
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
We will work with you to resolve the issue as quickly as possible.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
If your order has already been dispatched, please follow the return procedure after delivery.
Contact Us
If you have any questions regarding returns or refunds, please contact our Customer Support team.
AEROVISTA Customer Support
We are committed to making your shopping experience with AEROVISTA as smooth and enjoyable as possible.